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Delete your GearDex account

GearDex is developed by Dylandersen Labs. You can delete your account and its data yourself, in the app or on the web.

Last updated

In the iPhone or Android app

  1. Open More → Settings.
  2. Tap Delete Account.
  3. Type the email address on your account, then confirm.

On the web

  1. Sign in at geardex.app and open Settings → Data & Privacy.
  2. Select Delete Account.
  3. Type the email address on your account, then confirm.

To keep a copy, download your data from Settings → Data & Privacy first.

What's deleted

Deletion is immediate and permanent. It can't be undone. Any paid plan is cancelled first, so you aren't charged again. Then we delete:

  • Your account, profile, sign-in and settings.
  • Your inventory and gear records, including maintenance, loans, receipts, documents and notes.
  • The photos and files you uploaded.
  • Your Site and client galleries.
  • Your clients and business records: jobs, bookings, shoot plans, quotes, contracts and invoices.
  • A Studio you own, with its members' access to it.
  • Your Iris history, suggestions and notifications.

What's kept

  • Stripe, our payment provider, keeps its own record of your payments for tax and accounting.
  • Usage analytics already sent to PostHog aren't removed automatically. Email us and we'll delete them.
  • If you worked in someone else's Studio, what you added there stays with that Studio.

GearDex keeps no other data from a deleted account.

Can't sign in?

Email geardex.help@gmail.com from the address on your account and ask us to delete it. We'll confirm the account is yours, then delete it the same way.

More detail is in the Privacy Policy.